I think they cleaned my basement more than I cleaned it ever, haha. I was very impressed with their workmanship. They even fixed
things that just didn't look right that wasn't on the list of planned installations and didn't charge me for those fixes (We had these unusual
vents with pie plates taped to protruding from our return duct that our installers decided to remove and patch over the holes, made it
flush with the rest of the ductwork).
Roger, Just wanted to let you know our new system was installed yesterday and to express my appreciation for your help. Dave Wheeler was great…..a pleasure to work with, and Rick and his partner were very professional, timely, hardworking, neat installation. Great job!
We had amazing service from this company. We needed to update our furnace as it was 25+ years old. We called northeast mechanical and they came out and gave us a free quote for heating and air conditioning. A few short weeks later they were installing both. It took 2 1/2 days of work which is great because our house is old and things needed to be updated and re-routed. The men were very friendly, personable and listened to our needs. They cleaned up after themselves everyday and never left a mess. They kept us up to speed on everything they were doing and answered any questions we had along the way. They were on time everyday for their work and never "slacked" off. I would HIGHLY recommend this company to anyone. For the first time in 3 years it feels amazing in my house and we have heat and air in our upstairs. They are a blessing! Thank you for the great customer service!
Wow....My furnace went down at 2pm on a Friday last November during a real cold spell. My wife called me frantically...didn't know where to turn for a quick fix late Friday afternoon. I made the right call by trying Northeast. They had a tech at my house in just over an hour. He diagnosed the problem and replaced the ignitor in 30 minutes and we had heat by 5pm. We thought that we would be freezing all weekend....not the case. Happy wife is a happy life! Thanks Northeast Mechanical. Now I have a guy when it comes to my furnace.
We returned from vacation to find that our furnace was not operating. Northeast mechanical responded very quickly and installed a new furnace the next day. The installers were efficient and professional and the customer service was excellent. We certainly recommend them.
Last week my 25 year old A/C unit failed. Jeff from Northeast Mechanical came out the very same day and immediately figured out the problem. The fan motor have failed...he replaced it cleaned up the coils and cooling system. Amazing results...back to cool and comfortable again. Jeff was very personable and knowledgeable and professional.
When this unit needs replacement it will be by NorthEast getting the job!!
North East Mechanical is an amazing company. I highly recommend them. They have a friendly staff and the owner himself his a very nice guy to deal with. Will definitely use them again. Would recommend them to friends and family.
Very simple process from the first contact until the swipe of the card. Very thorough with everything and explains/shows you what all is going on. My upstairs unit went out and I had a rough experience with a different company from Saturday until Monday. I was referred to Tommy Monday evening. I reached out to him, explained what was happening, and not even an hour after first contact, he was at my house to inspect everything. He did not try to sell me anything, I told him I wanted new units. He moved his schedule around (per his own decision) and was back at my house the next evening to replace my upstairs unit because he did not want my 2 year old sleeping in 85 degree temps. He came back the following (Wednesday) morning to finish up by installing the downstairs unit.
It was a pleasure working with all Northeast Mechanical personnel, top to bottom, including sales & staff, when "deciding" upon replacement equipment for my 30 year old furnace and a problem central air conditioning unit.
Roger and Dave helped me better understand equipment options and associated costs to my satisfaction.
The Installers, Rick & Eric, did a great job removing and installing my new equipment. The job was completed in a timely and efficient manner, as scheduled, and was very well done by, in my opinion.
I certainly do recommend Northeast Mechanical and their installers to others.
Thanks again for your help and your professionalism, & working with me.
This is one of the best companies we've ever had to service our furnace and air conditioner. Everything was explained to us, and all our questions answered in full. The serviceman took his time and did a very thorough job.
The whole group at Northeast Mechanical are professional and customer orientated. It started at the 1st call when we needed help we were guided along and the response was wonderful. The technician who came out to fix the problem entered our house and put covers on his shoes . He fixed the problem and checked everything out. We are now safe and sound . We will call them again and have told our family too.
Sarah and Andy M.
Andy and I just wanted to say thank you so much for the great customer service and for installing our new AC. Thank goodness...especially this week! So far so good!
I also would like to let you know that the gentlemen who installed it were fantastic - super nice, knowledgable and did quality work. Please do me a favor and let them know for us!! It was hard to find a good crew in this business through our detailed searches- Northeast came highly recommended!
They worked hard and we are looking forward to perhaps doing more business in the future!
Cheers to keeping cool!!
Thank you kindly...
Sarah and Andy M.
West Seneca, NY
Mike and Matt did an outstanding job for me installing the new AC system and I could not be happier. Please let them know.
We just had Mike and Eric at our home to install a new AC unit and a gable fan. The guys were very professional, extremely courteous and very knowledgeable. The gable fan would'be been too hard to install and wouldn't have worked as well as it should, according to Mike. So he came up with an alternative quickly. The job is complete They went above and beyond our expectations. I feel confident and comfortable referring your company to friends and family. From Bill's sales approach to Mike and Eric's on site expertise it was a great experience for a change.
Thank you very much for taking care of getting someone to look at my old furnace and then having someone out to replace it. They were very professional.
Frank and Linda Henry
Dear Mr. Hoffman,
On January 13, my wife and I woke up and smelled something burning. We realized that this was occurring when our furnace blower attempted to run. In addition, the temperature in our home was dropping. I called your company and spoke to Pam. She assured me that she would have someone at our home within an hour. Thirty five minutes later, Andy arrived and informed us that our blower motor need to be replaced. Since this was our original furnace (23 yrs. old), he explained the option of replacing the blower motor or replacing the furnace. We were impressed by his demeanor and no heavy sales pitch.
Dick Lynch called us within 30 minutes to answer any questions and ask what we would like to do. He arrived at our home and took various measurements and was able to provide us with an estimate to replace the furnace. He took his time and explained everything about the new unit. He assured us that he could have the new unit installed the next day. This was imperative as the temperature overnight was expected to be -3 degrees. We felt very comfortable with him and again, felt no pressure to purchase a furnace from your company. We agreed to have the furnace replaced and Mr. Lynch stated he would have someone at our home the following day between 7 and 8 am.
On January 14 at 7 am, Richie Lynch arrived at our home and began working on removing our old furnace. At 7:30 am Matt Anderson and Eric Kogut arrived and began their work. For the remainder of the day, they worked on installing the new unit. They were meticulous and did a great job. That afternoon, I received a follow-up call from Dick Lynch. He asked if we were happy with the new furnace and with the work that Northeast Mechanical performed. He was sincere and it was refreshing to hear someone that took so much pride in the company they worked for.
My wife and I would like to thank you and your professional staff for a job well done. Please share this e-mail with them. We would highly recommend your company to family and friends.
Frank & Linda Henry
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